Star Ratings Best Practices


When CMS changed the way Star ratings were calculated, giving far more weight to the consumer experience, it put added pressure on Medicare Advantage plans to improve member satisfaction. To help MA plans evaluate their strategies and achieve higher scores, we’re sharing best practices for improving the member experience and Star ratings.


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We are a digital care management company whose HITRUST CSF®-certified, SaaS solution connects the entire care ecosystem to data and insights that drive meaningful patient and member engagement, and efficiencies that reduce costs and support effective care management, case management, utilization management and more.

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